At Kneevo, we want to make getting your gear as seamless and worry-free as possible. Below is everything you need to know about how we ship your order:
1. Shipping Rates & Delivery
- Free Standard Shipping: We are proud to offer FREE standard shipping on ALL orders with no hidden fees or minimum purchase requirements.
- Processing & Dispatch: Orders are processed swiftly and shipped out from our warehouse. You will receive a confirmation email complete with your tracking link and number the moment your order is dispatched.
- Note: Please allow up to 48 hours for the carrier’s system to update with your initial tracking status.
2. How to Track Your Order
Every order is fully trackable so you can follow your package right to your doorstep. Once dispatched, you can easily monitor your delivery progress using the tracking link provided in your shipping email, or by visiting our Tracking Portal.
3. Taxes, Duties & Customs
- Depending on your shipping destination, your order may be subject to local import duties, customs fees, or taxes upon arrival.
- These charges are determined by your local customs office and must be paid by the customer. We recommend reaching out to your local customs authority for specific rates and information prior to ordering.
4. Transit Issues, Damaged Items & Lost Packages
Every item undergoes a careful quality inspection before leaving our warehouse to ensure it reaches you in pristine condition.
- Carrier Transit & Damage: While we do everything we can to ensure safe delivery, once a package leaves our facility, we are not directly liable for transit delays, losses, or damages caused by carrier mishandling. In such cases, we recommend filing a claim directly with the shipping carrier.
- Stolen Packages & Address Errors: Please ensure your shipping address is entered accurately at checkout. We are not responsible for packages marked as delivered that are subsequently stolen, nor are we liable for delivery delays or misdeliveries caused by customer address errors.
- We’re Here to Help: Even though carrier issues are outside our direct control, our support team is always happy to assist you in troubleshooting delivery problems! If you run into any trouble, reach out to us at [email protected].